Last Updated Monday 18 May 2018

Privacy Policy - CONSUMER

Introduction

Familia are committed to delivering outstanding events and releasing tracks we believe in, and that begins with protecting the privacy of our customers. This means that we’ll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”). This privacy policy (“Privacy Policy”) explains how Familia collect your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to Familia using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to Familia and any terms not defined in this Privacy Policy are defined in our Terms.

Summary

We’ve summarised the key points of our Privacy Policy below.

1.  Information we collect from you and why
Here are the broad categories of personal information that we may collect about you and the reasons why:

(a) Information that you provide voluntarily:

   Registration information when you purchase a ticket for Familia so we can

(1) keep you informed as to any changes in the events you have booked for.

(2) Keep you updated about any forthcoming events and offers.

(3) Notify you of any changes to our services.

   Transaction Information when you place an Order with for a Familia event in order to:

(1) process your Order and to bill you (though note, Familia never stores your credit card information in our systems);

(2) communicate your Order with the Ticketing Provider

(3) send you status updates on your Order

(4) reply to your Order queries and questions and to resolve problems

2.  Legal basis for processing personal information

Familia will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your Ticket Order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.

3.  International data transfers

We may transfer your personal information to countries outside the one in which you are resident to other countries where Familia or our service providers have operations. The data protection laws of these countries may differ from the laws of your country but Familia takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.

4.  Security

Familia places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.

5.  International data transfers

Just Eat will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws. Learn more

6. Your data protection rights

You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

8. How to contact us

If you have any questions or concerns about this Privacy Policy, please contact us by emailing info@familiamusic.net

More information

1.  Information we collect from you and why
   When you purchase a ticket for a Familia event, accepting the terms of sale, we collect information about you including your name,
    address, email address
   Information regarding your marketing preferences: We collect information about your preferences to receive marketing information
    any time you subscribe or unsubscribe.
   Familia may contact you by email, phone or SMS to give you status updates or other information or to resolve problems with your ticket
    Order. We may contact you by phone or SMS to provide you with status updates or other information regarding your ticket Order.

Information regarding your marketing preferences

Familia may market to you, where permitted by law, by post, email, telephone, mobile (i.e. SMS, in-app messaging and push notification) about our products or upcoming events and offers.


If you don’t want us to use your data in this way or generally change your mind about receiving any form of marketing communications, you can unsubscribe at any time using the unsubscribe functionality in the communication you receive or by amending your profile accordingly. You may also be able to opt-out of push notifications at a device level (e.g. by way of your iOS settings). If you choose to unsubscribe from our marketing, we will keep a record of your preferences so that we don’t bother you with unwanted marketing in future.

2.  Legal basis for processing personal information

Our legal basis for collecting and using your personal information as described above will depend on the specific context in which we collect it.

Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure we are able to contact you in needed regarding your ticket Order). However we will also use your personal information where it is in our legitimate business interests to do so (but only if our interests are not overridden by your data protection interests or your fundamental legal rights and freedoms). In some cases, we may have a legal obligation to collect personal information from you (e.g. in the event of legal proceedings) or we might need to process it or share it with others to “protect your vital interests” (this is legal speak for saving your life) or those of another person (e.g. in a case where another person’s life is in danger).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (and we’ll also explain the possible consequences of you not providing it).

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided by emailing info@familiamusic.net

International data transfers

We may transfer your personal information to countries other than the country in which you are resident

Whilst these countries may have data protection laws that are different to the laws of your country, you can rest assured that Just Eat takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy. Some of the safeguards we rely on include, where appropriate, using the European Commission’s approved standard contractual clauses with our suppliers, intra-group transfer agreements (so that we can safely transfer your data between the Just Eat group of companies all over the world) and contracting with Privacy Shield certified companies in the United States, where this is appropriate.

3.  Security

We place great importance on keeping your personal information safe and secure. As such, we put in place appropriate technical and organisational measures / industry standard technology to protect it from unauthorised access and unlawful processing, accidental loss, destruction and damage.

The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information. Where you have chosen a password which allows you to access certain parts of the Services, you are responsible for keeping this password confidential

4. Data retention

Familia will retain your personal information where we have an ongoing legitimate business need to do so (for example, while you hold an account with us or to enable us to meet our legal, tax or accounting obligations).

If you object to us processing certain categories of your personal information (including in relation to receiving marketing communications from us), we will retain a record of your objection to the processing of your information so that we can continue to respect your wishes.

We will destroy or permanently anonymise your personal information at the point that we no longer need to process it for our ongoing legitimate business needs or for any legal reason. If this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

5. Your data protection rights

Familia respects your privacy and data protection rights.

Below is a summary of your rights in respect of the personal information of yours which Familia handles:

• Familia provides you with the tools to access, review or update your personal information at any time through your account. If you wish to request deletion of your personal information, you can do so by contacting us

• You can object to processing of your personal information, ask us to restrict processing of your personal information or request that it be ported to a third party. Again, you can exercise these rights by contacting us.

• You have the right to opt-out of receiving marketing communications we send you at any time. You can exercise this right by using the unsubscribe functionality in the communication you receive or by amending your profile accordingly.

• Similarly, if we collect and process your personal information on the basis of your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection supervisory authority about our collection and use of your personal information.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

6.  Updates to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

7.  How to contact us

If you have any questions or concerns about this Privacy Policy, please contact us emailing at: info@familiamusic.net

www.familiamusic.net